Email Support

Click here if you need to look up your Purchase Code.

If Rinse is not working or gives you an error message:

Email us and be sure to include your type of computer and a detailed explanation of what happened. Also, please include your Console Log. That will help us solve your problem faster. Here's how to generate a console log:

1) Restart Rinse.
2) Follow the same steps to recreate the error / problem.
3) After the problem occurs, click the "Options" tab and then the "Show Console" button.
4) Copy-paste the Log text and email it to us.

If you have a purchase, billing or Purchase Code question:

Include your Purchase Code and the email address you used when purchasing Rinse in your email to help us answer your question quickly.

Contacting Support

Email us at support_rinse@support.real.com.
We'll respond to your email by the next business day.